Aspen Knolls Estates H.O. A., Inc.
Emergency Preparedness Information​


NYC CERT

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New York City Community Emergency Response Teams (NYC CERT) are groups of dedicated volunteers who help to prepare their neighbors and communities for different types of disasters. NYC CERT falls under the Community Outreach unit within New York City Emergency Management, the City's coordinating agency for organizations and agencies involved in emergency planning, education, and information dissemination.

Emergency services personnel are the best equipped to respond to disasters. NYC CERT volunteers are trained to support the efforts of New York City's first responders.

During non-emergency times, NYC CERTs educate their communities about emergency preparedness by working with the Ready New York program and building community disaster networks through the NYC Citizen Corps program. ​
Contacting the City in the Event of an Emergency.​​​​​​

​​​​​Take time to plan on how you will talk to friends and family or emergency workers in an emergency. During an emergency, your normal way of communicating may be affected by changes in environment, noise or confusion. Know how and what you will need to communicate during an emergency.

Call 911: When you are in immediate danger or witness a crime in progress. For a serious injury or medical condition. Any other situation needing urgent attention.

Do NOT call 911 for non-emergencies or to report a power outage (to allow telephone capacity for emergency calls).

Call 311:

When you need access to non-emergency services or information about City government programs. Do NOT call 311 for emergencies.

Other ways to connect to 311:

Contact 311 online.
Text 311-692.

Use a Video Relay Service (VRS) at 212-NEW-YORK, (212-639-9675.

Use TTY or Text Telephone at (212-504-4115.

Call (212) NEW-YORK (212-639-9675) from outside New York City.

​Skype at NYC311

​Emergency Telephone Tips:

If you call 911, specify the type of emergency (fire, medical, police) and be prepared to answer questions. During a medical emergency, turn a light on so that emergency responders can find your home.

​During emergencies, please use the telephone only when absolutely necessary to keep the lines free for emergency calls. If you have broadband Internet access, use NYC.gov.

If you have a hearing disability, you can request police, fire, and medical assistance from public pay phones and/or emergency call boxes. For more information, visit the Mayor's Office for People with Disabilities online.

​If the 911 system becomes unavailable for any reason, call the fire department dispatcher and emergency medical service or your local police precinct.

Unless otherwise noted, contact City government offices by calling 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115).

Federal Emergency Management Agency (FEMA)

Ready.gov
FEMA.gov
1-800-621-FEMA (1-800-621-3362)

New York State Division of Homeland Security and Emergency Services, Visit the website
The Community Emergency Response Team (CERT) Program educates people about disaster preparedness for hazards that may impact their area and trains them in basic disaster response skills, such as fire safety, light search and rescue, team organization, and disaster medical operations. Using the training learned in the classroom and during exercises, CERT members can assist others in their neighborhood or workplace following an event when professional responders are not immediately available to help. CERT members also are encouraged to support emergency response agencies by taking a more active role in emergency preparedness projects in their community.
Here are some other beneficial CERT resources: Community Emergency Response Team | Ready.gov and Find a CERT | Ready.gov (fema.gov).

​NYC CERT Volunteer Application
The New York City Community Emergency Response Team (NYC CERT) program is made up of localized groups of dedicated volunteers who help prepare their neighbors and communities for different types of disasters.

​​NYC CERT members undergo a training program that provides basic response skills needed for fire safety, light search and rescue, community disaster support, disaster medical operations, and traffic management.
NYC Emergency Management is responsible for the overall management of the NYC CERT program. NYC CERT has volunteer leadership to support local membership.
You must be 18 years or older, and live or work in New York City to apply.
Find more information at https://nyc.gov/cert

There are C.E.R.T. Teams in all five Boros. Staten Island has one C.E.R.T. Team, Port Richmond C.E.R.T.

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